Return policy
General information
Our return policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
There are several types of goods that are exempt from being returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable products:
- Gift cards
- Downloadable software products
- Some health and personal care products
Section 1 - Returns
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or brand of the product.
There are some situations where only partial refunds can be guaranteed: (if applicable)
- Books with obvious signs of wear
- Any item that is not in its original condition, is damaged or has missing parts for reasons beyond our control.
- Any item that is returned more than 30 days after shipment.
Section 2 - Refunds
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.
Section 3 - Late or Missed Refunds
If you still haven't received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially applied.
Next step, contact your bank. It often takes some time before your refund is applied to your balance.
If you have followed all these steps and still have not received your refund, please contact us atonlinesale@cletoreyes.com or at (52) 55 5517-8301.
Section 4 - Sale Items
Only regular priced items will be refunded, unfortunately sale items cannot be returned.
Section 5 - Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email atonlinesale@cletoreyes.com or to (52) 55 5517-8301 and send the article to Calle Wagner #289, Col Vallejo, Mayor Gustavo A. Madero, Mexico City, 07870, Mexico.
Section 6 - Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the item, a gift certificate will be emailed to you via gift card.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to give to you later, we'll send a refund to the gift giver and he'll find out about your return.
Section 7 - Return Shipping
To return your product, you must send them toCalle Wagner #289, Col Vallejo, Alcandía Gustavo A Madero, Federal District, 07870, Mexico.
You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $200, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.
Section 8 - Contact Information
For any questions or clarification with your return or refund, we recommend that you contact us with the folio of your order, or your tracking number by:
Cletus Reyes
Industria Reyes S.A. of C.V.
Address: Calle Wagner #289, Col Vallejo.
City: Mayor's Office Gustavo A. Madero, Mexico City, Mexico, ZIP: 07870
Mail:onlinesale@cletoreyes.com
Telephone: (52) 55 5517-8301
https://cletoreyes.com/en/
