General information
Our return policy is subject to authorization, you must report it in less than 10 calendar days. If 10 calendar days have passed since your purchase, we cannot offer an exchange of any kind.
To apply for a return you must send mail to:ventaenlinea@cletoreyes.com indicating the order number, the name of the person who registered it, the reason for the return and attaching photos of the condition of the item. The item must be unused and in the same condition that you received it. It must also be in its original packaging.
There are several types of goods that are exempt from being returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are personal or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable Software Products
- Some health and personal care products
Section 1 - Returns
To complete your return, we require a receipt or proof of purchase. Please do not send your return purchase until you receive information from us.
There are some situations where only partial refunds can be guaranteed: (if applicable and under considerable and careful analysis of each case)
- Any item that is not in its original condition, that is damaged or has parts missing through no fault of ours.
- Any item that is returned more than10 calendar days after shipment.
Section 2 - Refunds
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Section 3 - Late or Missing Refunds
If you still haven't received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes a while before your refund is applied to your balance.
If you have followed all these steps and still have not received your refund, please contact us atventaenlinea@cletoreyes.com or 5555178301.
Section 4 - Sale Items
Only regular priced items will be refunded. Items on sale, discount, special promotions, last pieces, and discounted or promotional items cannot be returned.
Section 5 - Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email toventaenlinea@cletoreyes.com or 5555178301
Section 7 - Shipping Returns
You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.
Section 8 - Contact Information
For any questions or clarification with returns or refunds, we recommend that, with the folio of your order, or your guide number, contact us by:
Industry Reyes Sa de CV
Address: Calle Wagner 289, Col Vallejo, Mayor Gustavo A Madero
City: Mexico City, Mexico, ZIP: 07870
Mail:ventaenlinea@cletoreyes.com
Telephone: 5555178301
https://cletoreyes.com
Our products have a 60-day guarantee, if in that period of time you notice a defect, you must report it as soon as possible to the mail:ventaenlinea@cletoreyes.com
When the user considers that he has received a defective product, the user will contact the owner through the indicated means of contact and will be informed of the way in which the return of the products will be made, and once the After reviewing them, you will be informed within a reasonable period of time if repair is appropriate, or if applicable, the restitution of the same.
For any doubt or clarification with the guarantee policy, we recommend that, with the folio of your order, or your guide number, you contact us by:
Industry Reyes Sa de CV
Address: Calle Wagner 289, Col Vallejo, Mayor Gustavo A Madero
City: Mexico City, Mexico, ZIP: 07870
Mail:ventaenlinea@cletoreyes.com
Telephone: 5555178301
https://cletoreyes.com
